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company policies

Thank you for choosing The Modern Spiritualist as your choice Conscious Living Company.

 

We are so happy to have you joining our community and will do our best to provide intuitive, professional guidance, support and lifestyle tools to assist you in creating the lifestyle you want.

 

Due to the high demand of clients and students, we do have the following policies in place. Please read carefully and email modernspirit@comcast.net with any questions.

 

The Modern Spiritualist Policies:

 

Payment:

 

Payment is due at the time of each booking. This secures your appointment. No exceptions. We accept most major credit cards, check, Venmo and PayPal.

 

Packages:

 

If you are purchasing a package, payment is due at the time of purchase, unless otherwise agreed upon with your Coach.

 

Cancellation:

 

If you are a Coaching client, we require 24 hours' notice to cancel your session and to receive a refund or rebook.

 

If you do not provide 24 hours' notice for the 1st cancellation,

the cancellation fee is $50.00

 

Any additional cancellations without 24 hours' notice is $150.00 per cancellation.

If you fail to pay your missed appointment fee, then your sessions are terminated indefinitely.

Your time and our time matter.

Thank you for understanding!

 

Coach Cancellation:

If your Coach needs to cancel an appointment,

you are entitled to a refund or rebooking for that session.

 

If your Coach is unable to provide the agreed upon service,

you may receive a full refund for your purchase(s).

 

For Students enrolled in mentorship:

 

If you are a student currently enrolled in a mentoring program and need to reschedule your class session, we require a minimum of 4 days' notice to rebook your session, otherwise that class is due in full and will be forfeited.

 

Class schedules are typically scheduled in 4-6 hour increments and there are only select days a month that these longer sessions are available.

 

Workshops/Events/Series:

 

If you purchase a workshop, series or event, please read the policies provided in the service you are purchasing carefully.

 

Makeup classes may be available and each service under this category changes per the offering. Payment is always required at purchase. If you purchase a series and need to miss a class, email your instructor to check the policies. Most missed classes are forfeited; however, there may be a circumstance where this can be worked out on an individual basis.

 

Coaching Review:

 

Your Coach will do an evaluation after four sessions to make sure that the Coaching is still progressive and satisfactory for both the Client and the Coach.

 

Please note that your Coach has the right to cease or stop sessions at any time if it is not an appropriate fit for either party.  If at the evaluation process, your Coach believes that the services are no longer valuable, helpful or in alignment, then a referral within the network will be provided. We do have a list of professionals that specialize in health and wellness, mental health and are LICSW. If your Coach feels that another professional may be better suited, a referral will be provided and your Coaching sessions will cease.

 

Travel/On-Location Services:

 

If you are requesting an on-location service, travel and set up fees apply. Be sure to discuss this fully with your facilitator or artist. All fees are due up front. Cancellation fees will apply without a minimum of 7 days written notice for ALL on-location events and services. A consultation and term of services will be provided for each on location service.

 

Confidentiality:

 

The Modern Spiritualist is PCI Compliant and does not share your personal information or store your payment info. All new clients are required to have a complimentary consultation and to sign a confidentiality agreement that outlines all services and length of sessions.

 

Referral Program:

 

If you refer a new client to TMS and they purchase a package (a value of $400.00 or more) you receive a complimentary session valued at $150.00 to use at any time. You may choose to receive this in a gift certificate format, and this is transferable. If you leave a Google review, shouting from the rooftops how much you love your sessions, you receive a coupon towards a future service!

 

We appreciate you!

 

Remember, if you can imagine it, you can become it!

 

In Consciousness,

 

Danielle Federico

Owner/CEO/Founder

Lead Facilitator and Coach

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